Use our tool to manage guest conversations across locations. Multiple users can simultaneously communicate with guests and add labels to conversations for reporting and searching. Easily run reports to gain insight and share that data with store managers to improve operations.
Route calls and text messages based on time of day, day of week, during holidays, special events, or during inclement conditions.
Utilizing IBM Watson, our system can identify language and message sentiment. Our tool also uses heuristics to fix broken or transposed messages.
We integrate with order management systems, loyalty providers, and POS platforms, in order to gain more insight into what customers may want. More data makes our tool smarter.
Managers and support staff can receive instant text alerts based on message content so that urgent issues like food borne illness or hospitalization can receive immediate attention.
YepChat blocks 99% of robocalls so your staff's time isn't wasted. Our tool also detects spam text messages so only high-value messages get through.
Using our business rules engine we can reply to guests with the answer to their question. Our system also replies to guests to let them know that their message was received.
